Wednesday, October 8, 2014
With impromptu scheduling and variable vacation time, the traditional time-frame of anticipation and planning goes out the window as it is no longer a yearly event scheduled months earlier. Duration would also change from the average vacation time in the generating markets to a diverse mix of short breaks and much longer time away from work. The increasingly shorter booking lead times and the next day city breaks featured by some airlines in Europe would fit perfectly in this new model. As the standard 14-day packages evolves into open-ended programs, tour and charter airlines will have to adapt their cycles of operation just as travel agents may have to finally retire their traditional vacation booklets and replace them with offers formulated on demand and on the spot.
The mindset of expectations would also change whereas preset time-frames filled with itineraries and resort stays in the traditional model would be too restrictive for customers now empowered to choose the duration of their vacation. Instead, they could easily set their vacations to fit to their travel wishes allowing for even more personalized planning. Destinations and resorts would also need to diversify their offering to appeal to both the short break tourists and the slow pace travellers instead of the more narrow profile they are accustomed to.
Tuesday, September 30, 2014
Tuesday, September 23, 2014
Monday, September 15, 2014
Monday, September 8, 2014
Wednesday, September 3, 2014
Monday, August 25, 2014
|Angkor Wat 1880.|
Wednesday, August 20, 2014
|Siam Paragon, Bangkok|
Friday, August 15, 2014
Monday, August 4, 2014
|The Wenyi tribe?|
Wednesday, July 30, 2014
|Can you answer that?|
You can do this without hiring more staff. Train, promote and empower your front desk night shift and put them to work in social media and marketing. In fact, you should have your best and brightest staff on the night shift, the ones who can give the right answer and make the right decision without referring to a manager. These are your future managers proving their abilities. Set up a system to insure that there is always someone on social media duty throughout the day, night and weekend. At one hotel, the staff has a small koala bear with a clip which is clipped to the screen of whoever handles social media now. When that employee goes off duty, the little bear must be moved and clipped to someone else's screen, so it moves around the back office, the front desk, even the GM's desk through the week and there is never any gap of coverage.
Tuesday, July 22, 2014
|AirAsia in Thailand|
Tuesday, July 15, 2014
|Engage into the conversation!|
Tuesday, July 8, 2014
|How much mass tourism can squeeze on an island?|
The flow of tourism no longer originates exclusively from developed countries as emerging countries, historically only exotic destinations, became significant generating markets in the last decade. The emergence of low cost carriers and online travel services have sent traditional travel agents the way of video stores. Tourism is now a two-way street anyone can use, mostly, without the middleman. There is still good business to be had for the middleman with groups and MICE, but in a different role of coordination rather than information and booking. Destinations and operators, once dependent upon travel agents in generating markets to bring them customers, are now reaching customers directly and taking bookings without intermediaries.
Tuesday, July 1, 2014
|The guides really dressed up back then!|
Monday, June 23, 2014
On one hand, we have the extraordinary growth of LCC (Low Cost Carriers), the shrinking seats in the now spartan economy class of legacy carriers, the emergence of branded very low cost accommodation like Tune hotels (built on the AirAsia operating model) while on the other hand the airlines upper classes are getting more spacious, with better and bigger seats, with more amenities and services and 5-star hotels up their offering, refurbish to more lavish rooms and more services.
Monday, June 16, 2014
|A dead-end or a detour?|
Monday, June 9, 2014
|The new frontier in luxury tourism|
Tuesday, April 22, 2014
|Photo credit: Johan Fantenberg|
But this state of affairs unexpectedly benefit both the smaller operators and independent hotels in Thailand and the independent travel agents in the originating markets as the field is left wide open by the large travel brands as they sidelined destination Thailand to shift their focus on other destinations. In good times, it is very difficult and expensive for the small businesses to compete effectively for market share against their larger competitors, so the misfortune of Thailand tourism becomes an opportunity to reach potential visitors who would normally be drawn to the major travel brands by their highly visible marketing.
Friday, March 7, 2014
Never extend a booking deadline!
Monday, February 10, 2014
Wednesday, January 29, 2014
|Castle Hotel, Huntley, Scotland.|
A perfect luxury destination: authentic, low-key and secluded
Tuesday, January 21, 2014
|Empty chairs in the peak of season|
#1. It is affecting the tourism industry, but not the tourists
Unlike political crises in other tourism destinations around the world, the events in Thailand are not rooted in religious or nationalist extremism. Foreigners and tourists are not targeted at all, they are not even a factor in the political conflict. The disruption and violent incidents have only occurred within the perimeter of the demonstrations and, unlike in previous crises, airports and shopping centers remain unaffected and open for business.
Thursday, January 16, 2014
If you work in the luxury shops popular with Chinese tourists, you have probably noticed that lately, more Chinese tourists speak at least some English, that they are becoming more selective in their shopping, but that they are spending less money, not more!